Bruviti Secures $6M for Agentic AI; Adds Former Salesforce CPO to Board
Bruviti Secures $6 Million to Fuel Agentic Automation in Aftermarket Service, Bolstering Leadership with Former Salesforce Service Cloud CPO
Campbell, CA – Bruviti, an innovator in agentic artificial intelligence (AI) solutions for aftermarket service operations, has successfully closed a $6 million funding round, elevating its total capital raised to $11 million. This significant investment, led by DYDX Capital with participation from Moment Ventures, Startup Capital Ventures x SBI, Arka Venture Labs, Prana Tech Ventures, and Nivesha Ventures, is set to accelerate the deployment of Bruviti’s advanced AI platform, further solidifying its position in the rapidly evolving service industry.
The newly acquired capital will empower Bruviti to expand its market penetration and reinforce its pioneering role in agentic service automation. The company’s Aftermarket Intelligence Platform (AIP) is designed to revolutionize how global Original Equipment Manufacturers (OEMs) and distributors manage their service operations. By integrating a governed data mesh, sophisticated reasoning models, and autonomous AI agents, AIP streamlines complex workflows across critical areas such as triage, diagnosis, parts prediction, and service coordination. This comprehensive approach aims to reduce aftermarket labor costs by up to 30% and significantly boost productivity, directly addressing the estimated $90 billion US aftermarket labor challenge.
Agentic automation, at the core of Bruviti’s offering, represents a significant leap beyond traditional automation. Unlike systems that follow rigid, predefined rules, agentic AI solutions are characterized by their ability to reason, adapt, and act independently to achieve specific goals. These intelligent agents can perceive their environment, analyze unstructured data, recognize patterns, and make real-time decisions, continuously learning and optimizing their behavior. This adaptability allows them to handle complex tasks with minimal human intervention, offering unparalleled flexibility and scalability in dynamic service environments. Industry projections anticipate that agentic AI could autonomously resolve 80% of common customer service issues by 2029, leading to substantial operational cost reductions.
Further underscoring its strategic growth, Bruviti has announced the appointment of Ryan Nichols, former Chief Product Officer of Salesforce Service Cloud, to its Board of Directors. Nichols, now a partner at lead investor DYDX Capital, brings a wealth of experience in building and scaling customer engagement products for both startups and industry leaders. His expertise is expected to be instrumental in guiding Bruviti’s product development and market strategy, leveraging his deep understanding of complex service organizations and AI’s potential to drive tangible business impact. Nichols has observed Bruviti’s ability to reduce Mean Time to Repair by over 50% through the intelligent integration of unstructured data, showcasing the real-world benefits of agentic AI.
The aftermarket service sector is currently undergoing a profound digital transformation, with AI taking center stage as a practical tool for enhancing efficiency and profitability. The global automotive AI market alone is projected to reach $28.3 billion by 2027, indicating a broader trend of AI adoption across various service industries. Companies are increasingly leveraging AI for everything from real-time demand forecasting and inventory management to predictive maintenance and automated customer support. Bruviti’s strong customer adoption, already serving over 40 national and international OEMs and service networks, positions it at the forefront of this industry evolution. With this new funding and enhanced leadership, Bruviti is poised to lead the charge in defining the future of intelligent, autonomous service resolution.